Welcome to Victorian Plumbing Store’s FAQ page. We’ve compiled answers to the most common questions about our premium bathroom and kitchen products, delivery, payments, and more. Can’t find what you’re looking for? Don’t hesitate to contact our customer support team.
Product Information
What types of kitchen sinks do you offer?
We specialise in premium kitchen sinks including:
- Black Kitchen Sinks
- Ceramic Kitchen Sinks
- Granite & Composite Sinks
- Stainless Steel Kitchen Sinks
What basin options are available?
Our bathroom collection features:
- Countertop Basins
- Inset Basins
- Modern Basins
- Pedestal Basins
- Semi Pedestal Basins
- Semi Recessed Basins
- Wall Hung Basins
- Washstands
Are your products suitable for modern home designs?
Absolutely. Our product range, particularly our Modern Basins and contemporary kitchen sinks, is curated to complement current design trends while maintaining timeless quality and functionality.
Ordering & Account
How do I create an account?
You can create an account during the checkout process. Having an account allows you to track orders, save preferences, and enjoy faster future purchases.
Can I modify or cancel my order after placement?
Order modifications or cancellations must be requested immediately after placement, as we process orders quickly (within 1-2 business days). Please contact us at [email protected] as soon as possible with your order details.
I forgot my password. How can I reset it?
Use the “Forgot Password” feature on the login page. You’ll receive email instructions to reset your password securely.
Payment Methods
What payment methods do you accept?
We accept various secure payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes. We use industry-standard encryption and security measures to protect all transactions. We do not store sensitive payment information on our servers.
Delivery Information
Where do you deliver?
We offer global delivery to most countries worldwide, excluding Asia and select remote areas. Our network covers Europe, North America, and other regions.
What are your delivery options and timeframes?
We offer two delivery services:
- Standard Shipping (£12.95): 10-15 days after dispatch via DHL or FedEx
- Free Shipping: 15-25 days after dispatch via EMS (available on orders over £50)
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information and carrier details. You can use this to monitor your delivery through our carrier partners’ websites.
Do you handle customs and import fees?
While we assist with customs clearance, any applicable import duties, taxes, or fees are the responsibility of the customer and are not included in our prices or shipping costs.
Returns & Refunds
What is your returns policy?
We accept returns within 15 days of receipt. Items must be in original condition, unused, and in their original packaging. Please contact us to initiate a return.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.
What if my product arrives damaged?
We carefully inspect all items before dispatch, but if your product arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange a replacement or refund.
Still Have Questions?
Our customer support team is here to help with any additional questions you may have.
Email: [email protected]
Address: Victorian Plumbing Store | 55 High St, Bangor, GB CH8B 1YE