Term and Conditions

Welcome to Victorian Plumbing Store

These Terms and Conditions govern your use of Victorian Plumbing Store (watersink-sales.com) and the purchase of our premium kitchen and bathroom products. By accessing our website and making a purchase, you agree to be bound by these terms.

1. Website Usage and Intellectual Property

1.1 User Responsibilities

• You must provide accurate and complete information when creating an account or making a purchase
• You are responsible for maintaining the confidentiality of your account credentials
• You agree not to use our website for any unlawful purposes or in ways that could damage the website
• You must be of legal age to form binding contracts in your jurisdiction

1.2 Intellectual Property

• All content on this website, including text, images, logos, and product descriptions, is the property of Victorian Plumbing Store
• You may not reproduce, distribute, or create derivative works without our express written permission
• Product names and designs may be protected by trademark and copyright laws

2. Products and Services

2.1 Product Range

We specialise in premium quality kitchen and bathroom fixtures including:

• Black Kitchen Sinks
• Ceramic Kitchen Sinks
• Countertop Basins
• Granite & Composite Sinks
• Inset Basins
• Modern Basins
• Pedestal Basins
• Semi Pedestal Basins
• Semi Recessed Basins
• Stainless Steel Kitchen Sinks
• Wall Hung Basins
• Washstands

2.2 Product Information

• We make every effort to display products accurately, but colours may vary due to monitor settings
• Product dimensions and specifications are provided for guidance
• Some products may have specific installation requirements – please review product details carefully

3. Ordering and Payment

3.1 Order Process

• All orders are subject to product availability
• Order confirmation does not constitute acceptance of your order
• We reserve the right to cancel orders for any reason, including pricing errors
• Orders are processed within 1-2 business days from purchase date

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Currency

• All prices are in British Pounds (£)
• Prices include VAT where applicable
• We reserve the right to adjust prices due to market conditions
• Any additional customs duties or taxes are the customer’s responsibility

4. Shipping and Delivery

4.1 Shipping Methods

• Standard Shipping: DHL or FedEx – £12.95 – 10-15 business days after shipment
• Free Shipping: EMS – Free on orders over £50 – 15-25 business days after shipment

4.2 Delivery Areas

• We ship worldwide, excluding some Asian countries and remote locations
• Delivery times may vary during peak seasons or due to customs processing
• You are responsible for providing accurate shipping address information

4.3 Delivery Responsibilities

• Risk of loss passes to you upon delivery
• You are responsible for inspecting products upon delivery
• Signature may be required for delivery

5. Returns and Exchanges

5.1 Return Period

• Returns and exchanges accepted within 15 days from delivery date
• Items must be unused and in original condition
• Original packaging with all tags and accessories must be included

5.2 Non-Returnable Items

The following cannot be returned unless defective:

• Countertop Basins (due to installation requirements and hygiene)
• Inset Basins (once installed)
• Custom or Made-to-Order Items
• Products missing original packaging
• Used or installed products

5.3 Return Process

1. Contact customer service within 15 days of delivery
2. Wait for return authorization (24-48 hours)
3. Repackage item securely in original packaging
4. Ship using trackable service to our returns address
5. Receive refund or exchange after inspection

5.4 Refund Information

• Credit/Debit Cards: Refund to original card – 7-10 business days + bank processing
• PayPal: Refund to PayPal account – 3-5 business days
• Original shipping fees are non-refundable unless return is due to our error

5.5 Exchanges

• Exchanges subject to product availability
• Price differences will be charged or refunded accordingly
• Standard shipping fees apply for replacement shipments

6. Warranties and Liability

6.1 Manufacturer’s Warranty

• Defective products are covered by manufacturer’s warranty
• Warranty period varies by product – refer to product documentation
• Warranty covers manufacturing defects under normal use

6.2 Liability Limitations

• Our liability is limited to the purchase price of the product
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for improper installation or misuse of products
• Force majeure events may affect our ability to fulfill obligations

7. Privacy and Data Protection

7.1 Data Collection

• We collect necessary information to process your orders and improve service
• Your data is protected in accordance with applicable data protection laws
• We do not sell your personal information to third parties

7.2 Cookies and Tracking

• We use cookies to enhance your shopping experience
• You can manage cookie preferences through your browser settings

8. Governing Law and Disputes

• These terms are governed by the laws of England and Wales
• Any disputes shall be subject to the jurisdiction of English courts
• We participate in EU dispute resolution for consumer disputes

9. Contact Information

Please include your order number in all correspondence for faster service.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to the website. Continued use of our services constitutes acceptance of modified terms.